NET PROMOTER SCORE
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“The one number you need to grow” is how Net Promoter Score was introduced to the world in Harvard Business Review back in 2003. And NPS has really taken on the business world after that as more and more companies use it as a key performance indicator. You should probably too!
Trustmary offers many ways to distribute Net Promoter Score forms from email automations to QR codes.
We integrate seamlessly with CRMs, Marketing Automation Systems and Content Management Systems.
We offer fully customizable NPS forms with a straightforward drag-and-drop builder that can be customized according to your brand colors. Types of questions included:
Our reporting enables you to create customized reports for different segments and share them as a password protected dashboards so that it is easy measure the progress in real time.
When should I measure the Net Promoter Score?
Net Promoter Score can be measured from the whole customer base for example once every quarter or by creating automation after delivery of your product or service. Please find more info from our NPS guide here: https://trustmary.com/nps-net-promoter-score/
Should I combine other questions with NPS?
Yes definitely. We recommend asking one or two open-ended questions and converting them into testimonials in addition to asking only NPS.
What is a good Net Promoter Score?
It depends quite a lot on the industry, but you can generalize that usually, an NPS of over 50 is already very good in almost any industry. You can find more info from our article NPS by Industry here: https://trustmary.com/nps-net-promoter-score/nps-by-industry/