Trustmary is a tool for Customer Success Teams
Customer Success’ Guide to Trustmary
Trustmary is every Customer Success team’s top tool for keeping up with customer satisfaction.
It’s the best solution for collecting customer feedback, following trends, and improving the customer experience.
What is Trustmary?
Which customers are happy with our services? Which ones have a churn risk? How could we keep up with all customers in a reasonable amount of time?
Those are some of the questions every Customer Success team struggles with. Trustmary is the solution that keeps you on the pulse of your customers.
Trustmary is designed for collecting feedback and customer reviews from your customers continuously and automatically.
Automate your feedback process with Trustmary and never miss an opportunity to revive customer relationships.
The tool for automatic customer feedback
Every CS team needs an effective feedback tool to improve customer experience.
Measure customer satisfaction and spot unhappy customers. Collect testimonials from happy customers.
Measure customer satisfaction
Turn positive feedback into reviews
Automate review and feedback processes
Integrate with CRM
Here’s what other customers say about Trustmary
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Say goodbye to these common problems
Let Trustmary take care of it for you.
You don’t know how customers are doing
Problem: You haven’t received any complaints from customers even though they might be having issues or looking for other solutions. You have no idea that they are quietly churning.
Solution: With Trustmary, you can send regular feedback surveys at the right times. Your customers always have a low-threshold opportunity to leave feedback and you can react timely.
Managing feedback surveys takes a lot of time
Problem: Maybe you have implemented regular feedback surveys, but sending them is time-consuming. It takes away from other tasks.
Solution: Automate feedback surveys with Trustmary, and spend zero minutes on sending them. Focus on analyzing the results and taking action.
Low response rates on feedback surveys
Problem: Feedback surveys have a low response rate because they don’t reach customers at the right time, or because the surveys are too long.
Solution: Use Trustmary’s simple feedback formula that saves time for you and the customer. Reach customers at the right time by targeting the surveys after important touchpoints.
You don’t know which customers want to recommend you
Problem: It’s difficult to know which customers are loyal happy customers who want to recommend you. That causes you to miss on a lot of referral potential.
Solution: Use Trustmary’s NPS or CSAT flow to identify loyal customers and ask for their reviews in one single survey. At the same time, you get constructive feedback from those who are not satisfied enough to recommend you.
Customer information is scattered
Problem: Customer information is all over the place: survey results, contact details, pipeline, activities… As a result, a lot of quiet knowledge goes missing and colleagues can’t take on each others’ tasks seamlessly. Customers get mixed messages from you.
Solution: Integrate Trustmary with your CRM or Success tool and get all information in one place where anyone can access it.
Read success stories
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Pricing
Trustmary offers fair pricing that is based on your software use. Never pay for something you don’t need!
Choose a suitable combination of Display and Collect features.
See other use cases
Trustmary is a tool for more than customer success.
Marketers
Trustmary is a very powerful tool for marketers, as it helps to bring social proof to any website and improve website conversion rates.
Founders
Founders can use Trustmary to build trust online for their new businesses and even conduct deeper customer surveys.
Sales
Sales teams can use Trustmary to convince prospects and to learn what potential customers think at the most critical points of the customer journey.
Customer Service
Customer service teams can use Trustmary to track customer satisfaction and continuously learn how to improve their processes.
Customer Support
Customer support teams can use Trustmary to gather feedback on the support itself and also collect reviews at very fruitful touchpoints with customers.
HR
Human resources can use Trustmary to track employee satisfaction, conduct employee surveys, and gather eNPS data as well as employee testimonials.
Recruiters
Recruiters can use Trustmary to collect testimonials from existing employees and to use those experiences to attract new talents.