Trustmary is a tool for Customer Support Teams
Customer Support’s Guide to Trustmary
Trustmary is every Customer Support team’s top tool for learning from customer insights.
It’s the best solution for collecting feedback and tracking customer satisfaction – continuously and automatically.
What is Trustmary?
Are customers happy with the support we provide? Is the team keeping up with our support standards? Are we able to build trust and customer loyalty?
Customer Support has a major role in the customer experience. Support agents must know how to soothe unhappy customers and keep satisfaction high. That’s where Trustmary can help you.
Trustmary is designed to measure customer satisfaction and collect feedback continuously and automatically.
Never miss a chance to turn an unhappy customer into a satisfied customer again.
The tool for automatic customer feedback
Every Support team needs an effective feedback tool to improve customer experience.
Measure customer satisfaction and spot unhappy customers. Turn them into satisfied customers and collect reviews.
Measure customer satisfaction
Turn positive feedback into reviews
Automate feedback collection
Get shareable reports
Here’s what other customers say about Trustmary
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Say goodbye to these common problems
Let Trustmary take care of it for you.
You don’t know if customers are happy with the support
Problem: You try to help customers as well as possible, but you are not sure if you are successful. You also don’t know if your team is up to your standards.
Solution: With Trustmary, you can send feedback surveys directly after each interaction and find out if customers get what they expect.
You are not sure if you are improving or not
Problem: You are constantly trying to help customers better, but not sure if you are succeeding.
Solution: Follow customer satisfaction trends with Trustmary’s reporting feature and get a chance to react to changes.
Collecting feedback is occasional and time-consuming
Problem: You are busy with your tasks, and you rarely have the time to send feedback surveys.
Solution: Collect feedback automatically with Trustmary and focus on being a support superhero.
You don’t know what is the best survey to send
Problem: You are not sure what kind of surveys to send and what questions to include in them.
Solution: Choose the dedicated template from Trustmary’s survey template library, and rest assured that it’s optimal for your use case.
Nobody recognizes the hard work you do
Problem: Nobody notices the value of great customer support until it goes horribly wrong. You want to show the world that you are doing an excellent job.
Solution: Collect reviews from happy customers after they leave positive feedback about the support.
Read success stories
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Pricing
Trustmary offers fair pricing that is based on your software use. Never pay for something you don’t need!
Choose a suitable combination of Display and Collect features.