Trustmary is a tool for Customer Service Teams
Customer Service Team’s Guide to Trustmary
The most important task for Customer Service is to put a smile on the customer’s face.
Trustmary is the best solution for finding out if you are succeeding in it.
What is Trustmary?
Are customers happy with the service we provide? Is the team keeping up with our standards? Are we able to build trust and customer loyalty?
Customer service has a major role in the customer experience. Customer service representatives must be able to keep customer satisfaction high. That’s where Trustmary can help you.
Trustmary is designed to measure customer satisfaction and collect reviews continuously and automatically.
Never miss a chance to improve customer experience and collect reviews from happy patrons.
The tool for authentic feedback and reviews
Customer service teams can learn a great deal from customer feedback.
Gather feedback automatically and continuously. Turn positive feedback into public recommendations.
Measure customer satisfaction
Turn positive feedback into reviews
Automate feedback collection
Get shareable reports
Here’s what other customers say about Trustmary
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Say goodbye to these common problems
Let Trustmary take care of it for you.
You don’t know if customers are happy with the service
Problem: You try to help customers as well as possible, but you are not sure if you are successful. You also don’t know if your team is up to your standards.
Solution: With Trustmary, you can send feedback surveys directly after each interaction and find out if customers get what they expect.
You are not sure if you are improving or not
Problem: You are constantly trying to help customers better, but not sure if you are succeeding.
Solution: Follow customer satisfaction trends with Trustmary’s reporting feature and get a chance to react to changes.
Collecting feedback is occasional and time-consuming
Problem: You are busy with your tasks, and you rarely have the time to send feedback surveys.
Solution: Collect feedback automatically with Trustmary and focus on putting a smile on the customer’s face.
You don’t know what is the best survey to send
Problem: You are not sure what kind of surveys to send and what questions to include in them.
Solution: Choose the dedicated template from Trustmary’s survey template library, and rest assured that it’s optimal for your use case.
Your great work is not visible to others
Problem: You provide outstanding customer service and want to make it a selling point. However, you don’t know how you could do that.
Solution: Collect reviews from happy customers after they leave positive feedback, and use them on your website and social media.
Read success stories
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Pricing
Trustmary offers fair pricing that is based on your software use. Never pay for something you don’t need!
Choose a suitable combination of Display and Collect features.