for ecommerce companies
Get Social Proof for Your Ecommerce Brand
Product reviews are not enough to help your online store truly grow. We can help you boost your brand with authentic business reviews.
- Manage customer experience with feedback
- Generate positive word-of-mouth to attract new customers
- Improve your reputation to build trust with potential customers
- Automate the whole process
Common challenges in ecommerce
Ecommerce companies are forerunners in product reviews. But they need to build trust for their overall brand, not just products.
Establishing great reputation
- Customers don’t easily trust new online stores because they fear scammers and poor-quality products.
- When online stores only focus on product reviews, they don’t build trust for the store itself.
Differentiating from competitors
- Many online stores sell the same or similar products.
- Stores need to convince customers to buy the product from them specifically.
Keeping up the fresh reviews
- Customers read on average 10 reviews before making a purchase decision.
- The wider the product selection, the more challenging it is to collect enough reviews for each product.
- Once a product goes out of stock, season, or fashion, its reviews become redundant.
Solution: Business reviews
- Business reviews are opinions of the overall experience in your online store.
- They help you build up a reputation for your brand, not just the products.
- Business reviews are not dependent on a season or fashion, but last time more than product reviews.
- It’s easier to get an influential number of reviews when they are centralized, not based on individual products.
Collect business reviews today. Start for free!
Reviews build trust and increase revenue
Good reviews support purchase decisions, and people are willing to spend more in trusted stores.
10 reviews
is the minimum you need to get the proper social proof effect.
It’s easier to collect more reviews when you focus on business reviews instead of product reviews.
380%
increased conversions for expensive products when you showcase reviews.
People are more likely to buy an expensive item when they have social proof from previous customers.
73%
of consumers don’t trust reviews that are older than one month.
It’s crucial to keep getting new reviews continuously.
With proper review management, you can have more customers, better customer lifetime value, and great online reputation.
Ready to begin this journey?
Grow with Feedback and Reviews: Download a Free Guide
Earning 5-star reviews requires offering a 5-star experience and fulfilling customer expectations. Feedback plays a vital role in gauging customer satisfaction and improving your business, leading to more reviews and a reputation that elevates your brand. We have developed a system that helps you do that – automatically. Download our guide for ecommerce companies that want to start getting more customers with the help of feedback and reviews.
How Trustmary helps your online store
Manage customer experience
Learn what your customers think about your store with a continuous feedback process, and keep customers satisfied.
Improve your reputation
Let your happy customers advocate for you. Ask for their public reviews that demonstrate your trustworthiness.
Increase conversions
Add reviews to your online store with beautiful widgets, and boost conversions and sales by 20-60%.
Automatic feedback and review process
What are the concrete steps that take you to these goals?
- Collect feedback with 3-in-1 survey.
- Get reviews from customers.
- Use the reviews in marketing to build trust.
- Attract more customers and earn recommendations with a great customer experience.
Here’s what others say about Trustmary
See how other ecommerce companies
succeed with Trustmary
Shall we begin?
You can start getting reviews in 5 minutes from now.
But if you still need more time to think, we are happy to tell you more.
Frequently asked questions
Ecommerce companies are so focused on product reviews that they forget to measure customer satisfaction during the shopping experience. If you are not collecting feedback, how can you know if customers are happy with your store’s user experience, checkout functionality, delivery, customer service, returning policies, and other aspects of the customer journey?
It’s crucial to measure customer satisfaction in these touchpoints as well. That will lead to more 5-star reviews and a better reputation over time.
We offer you a software tool that helps you:
- Conduct 3-in-1 surveys that measure customer satisfaction, collect feedback, and get reviews from your customers.
- Add reviews to your website and social media.
- Automate this process and make it precise with integrations.
- You will get 2-4 times more reviews than by collecting them by hand.
- On average, Trustmary users get 20% more customers through their website.
- Reduce manual work associated with feedback collection.
Through Zapier and Make integrations, Trustmary can be connected with thousands of tools, including almost all ecommerce platforms.
Ask about integrations from our team. Book a meeting.
Trustmary pricing is based on your usage. Depending on how many feedback responses you need to collect and how many views you need for your reviews, we can craft a suitable plan for your needs.
We have shared the current pricing info on our website.